Comments on: Radio Shack

By: Jim

Jim — Mon, 28 Nov 2011 20:44:36 +0000

Not sorry to say if I have to go to Radio Sh*t for anything I guess I don’t need it that badly.
Fortunately we live near a Fry’s Electronics store.
I don’t like the criminals that operate Fry’s either yet I’m less likely to be bothered there.

By: Former Radio Shack Customer

Former Radio Shack Customer — Fri, 08 Jul 2011 18:01:17 +0000

I dropped off my laptop at radio shack for repairs on June 24th. I was told that I would have it back by July 8th at the latest. When I called the repair center to check on the status of my repair, they said that they had not received it. Come to find out the “brilliant” store manager T.J. Grizzel neglected to call UPS and have the laptop picked up to be sent. It had been sitting on their floor at the store for nearly two weeks. To top it all off the manager did not take any responsibility for the mistake and told me “look buddy I’ve done all I can”. I still do not have a laptop.

I’ve got two words for Radio Shack — Best Buy (they aren’t that great, but Radio Shack employees are incomprehensibly incompetent, and unprofessional)

By: NOT THAT BAD

NOT THAT BAD — Mon, 13 Sep 2010 05:36:28 +0000

Radio Shacks employees are not trained very well, I was just hired in to a store that a manager was leaving and gave them a months notice. I watched a few training videos and thats about it. After 2 weeks I was left on the floor by myself with knowing nothing (not even the register). Because I didnt know how to make a return, how to sell a phone or activate it. people were bitching at me left and right. Its not my fault I show up on time,and I’am a good worker. after 2 weeks the old manager just decided that, that day was gonna be his last and poof he was gone. Since then I have learned about RS return policy. We sell you the RSSP with your merchandise and yes you pay for it. From what I understand about it that is not described by the sales associate when you are there is, they tell you if anything goes wrong with it in 1 year you get a free replacement of the same prouct ( which is a lie ) everyone that has brought stuff in with the RSSP expects that they get a return. FACT: you have 30 days with your reciept to return it to the store. everything is good No questions asked. the other 335 days is covered by radio shack but you have to call the number on the front of the service plan and talk to someone (probably in bangladesh) they will send you a shipping label you box it up and once fedex picks up the package you are issued a gift card, to spend the way you want, at any radio shack store. Now I know the associate dosent tell you that when u buy the service plan and that is wrong. Inside the RSSP pamphlet it states how this process works. Associates falt for not telling you, your fault for not reading after you buy it. I make sure I personally tell every coustomer about the process,most decline. I am the lowest person to sell the RSSP but I’m not lying to my coustomers and personally I dont care if they dont buy one. I’m going on 2 months now we got a new manager and sofar everything is going way better than it was. everyday I’m still learning I would rate working for Rafio Shack on a scale from 1-10 a ( 5 ) It’s not RS fault that the old mgr wasnt doing his job. And to the guy that did post #3 I know a lot about everything electronics,cars,forklifts,assembly,packaging,mgmt,workforce,family, some of us are not that bad. If you are a truck driver then what your saying is you know how to drive read signs and get from point a to point b. I’m Just a new guy learning on how to be the best that I can be. RS sells over 10,000 products in each store, it does take time to learn the stuff so if you get mad at one of us, maybe you not explaing yourself correctly ( I need this thing that goes in one of these things) like most people that come into Radio Shack.

By: xemployee

xemployee — Tue, 03 Aug 2010 23:15:05 +0000

ALL OF THIS IS TRUE,AND THE D.M.s name is mike hanner,hes an asshole too

By: PISSED OFF 1

PISSED OFF 1 — Fri, 05 Feb 2010 19:34:50 +0000

I JUST BROUGHT BACK A PAIR OF HEADPHONES FOR WHICH I BOUGHT A REPLACEMENT WARRANTY TWO MONTHS AGO. THEY STARTED SCREWING UP A WEEK OR SO AGO. I TOOK THEM BACK TO THE STORE FROM WHICH I BOUGHT THEM BUT THEY DID NOT HAVE A REPLACEMENT THERE. THEY CALLED THE STORE DOWN THE STREET, THEY HAD SOME IN STOCK SO I HAD TO GO THERE!!! MORE TIME WASTED!! SHOULDN’T HAVE SURPRISED ME, BUT IT DID. WENT TO STORE #2, AFTER WAITING FOR 5 MINUTES FOR THE MANAGER TO FINISH TALKING TO A FOREIGNER ABOUT SOMETHING THE GUY DIDN’T KNOW MUCH ABOUT (THE CUSTOMER),GOT A RUNAROUND FROM MANAGER. WANTED TO KNOW THE SAME SHIT I HAD JUST TOLD THE DUDE AT THE ORIGINAL STORE EVEN THOUGH DUDE #1 TOLD HIM OVER THE PHONE WHAT THE DEAL WAS. THEN HE WANTED TO KNOW IF I HAD CALLED IN THE REPLACEMENT INFO! OF COURSE I HAD NOT AND I TOLD HIM SO AND I DON’T KNOW WHAT THE OTHER GUY HAD DONE. SO HE TOOK MY WARRANTY PAPERWORK, MADE A PHONE CALL AND TALKED TO SOMEBODY. FIVE MINUTES LATER, AFTER NOT SAYING ANYTHING, I ASKED WHAT WAS GOING ON. HE SAID HE WAS ‘WAITING FOR THE REPLACEMENT INFORMATION’. (WHATEVER THAT MEANT!) MEANWHILE I WAS STARTING TO LOSE MY PATIENCE WITH THESE PEOPLE.

SO I HEAR HIM ASK THE PERSON IF THEY COULD DO AN IN STORE EXCHANGE! WTF!!!!??? THAT’S WHAT THE REPLACEMENT WARRANTY WAS FOR IN THE FIRST PLACE!! I WAS EXPECTING TO BE IN AND OUT IN 5 MINUTES WITH MY NEW HEADPHONES!! DIDN’T HAPPEN!! SO HE HANGS UP AND TELLS ME THEY WILL BE MAILING ME A ‘GIFT CARD’ FOR MY PURCHASE PRICE THAT I CAN USE TO PURCHASE WHATEVER I WANT IN THE STORE!!! WTF AGAIN!!!!! WHAT KIND OF SHIT IS THIS!? I BOUGHT THE DAMN REPLACEMENT WARRANTY IN ORDER TO ‘REPLACE’ THE DEFECTIVE MERCHANDISE FOR THE SAME NEW ITEM IN THE STORE!!!! DUDE TOLD ME THAT ‘THEY DECIDED THEY DIDN’T WANT TO DO IT THAT WAY!’. WHAT A CROCK OF SHIT!!! IN OTHER WORDS, THEY ARE DEFAULTING ON THE TERMS OF THE POLICY I PAID FOR AND THEY ‘GUARANTEED’!!!! THIS IS TOTAL BULLSHIT!!! AS FAR AS I AM CONCERNED, THEY CAN ESAD!!! THIS IS THE LAST TIME I FART AROUND WITH THIS CHAIN!! BUNCH OF IDIOTS! I TOLD THE MGR THAT I SEE THE QUALITY OF THE HEADPHONES HAD NOT IMPROVED ONE BIT SINCE 10 YEARS AGO!!! I SAY THAT BECAUSE I HAD THE SAME FUCKING PROBLEM WITH HEADPHONES JUST LIKE THESE THAT I HAD PURCHASED FROM RS BACK THEN!!! ONLY BACK THEN, THEY AT LEAST DID HONOR THE REPLACEMENT WARRANTY! THEY DID REPLACE THE HEADPHONES IN STORE WITH NO PROBLEM. NOW, IT’S JUST CRAP!!! THEY TAKE YOUR MONEY (FOR THE WARRANTY) AND THEN DEFAULT ON IT!! JUST BECAUSE THEY ‘DON’T WANT TO DO IT THE WAY THE WARRANTY SAYS!!’. IT LOOKS TO BE LIKE THIS IS A MATTER FOR A LEGAL SUIT!! I’M SERIOUSLY THINKING ABOUT IT. ANYBODY ELSE EVER SUE THIS ROTTEN STORE? IF SO, WHAT HAPPENED? I’D LIKE TO KNOW.

By: MAD AS HELL

MAD AS HELL — Thu, 28 Jan 2010 15:42:31 +0000

RADIO SHACK SOLD ME CEILING SPEAKERS FOR 53.99 EACH AND THEN I FIND OUT SEARS HAS THE SAME EXACT SPEAKER FOR 24.99. RADIO SHACK WONT PRICE MATCH. I GUESS THEY ARE TOO BUSY RIPPING OFF THE CONSUMER. I WILL NEVER BUY FROM THEM AGAIN. WHAT A RIP OFF

By: An Unhappy X Customer

An Unhappy X Customer — Tue, 19 Jan 2010 14:02:35 +0000

My husband and I went to Radio Shack to buy a Magic Jack. For the first time ever we bought a warranty because the sales person who was the manager said that if something went wrong they would swap it out. Needless to say we have a faulty magic jack and we went back to the store last night, dealt with the same manager- salesperson and he called the company and they wouldn’t let him swap it out. They are going to send us a label, then we have to send it to them, and then they will send us a gift card. All the while we have No PHONE!! I will Never by a warranty again and I will Never Ever shop at Radio Shack Again.

By: Mirkku VonMaire

Mirkku VonMaire — Tue, 29 Dec 2009 16:30:36 +0000

I have applied several times corporate positions (knowing I am more than qualified for the positions) in this company and they are literally the worst – they do not communicate with the candidates, they silently repost the ads, the place seems to have a revolving door. I don’t know anyone working there but it would be interesting in getting an insight of the place. Or is it just narrow minded in-bred good ol brother stuff I am dealing with…

By: GS

GS — Fri, 11 Dec 2009 23:52:51 +0000

Radio Shack is a bad place. Sure the employes can send text at the speed of light with their thumb , but thats their whole life , they do not know any thing else and do not care to know any thing else.

By: The Joke Shack

The Joke Shack — Wed, 25 Nov 2009 18:39:37 +0000

This place is so stupid, you can steal whatever you want, and return anything for store credit or call and complain and they will give you gift cards. By the way I would never endorse a company that treats their employees worse than Wal Mart!!!