Edit: I received my stuff. See comments. Surpluscomputers.com is back on my “ok” list.

Well, it seems that one of my favorite companies for cheap computer parts has gone to crap.

I placed an order 2 weeks ago today. I have emailed, left two messages, and spoken with one person. NOBODY knows the status of my order.

Between being told lies about their system (”sorry sir, our system is down”) and lies about the ship date (”your order shipped August 1, even though we don’t know the address we shipped it, the method of shipping, or the tracking number”), I have had enough.

I can no longer recommend the following company:

Surplus Computers
http://www.surpluscomputers.com
408-327-0420

Here is the last email I sent them. If I do not hear back today, I will be contesting the charges for this order on Monday:

Hello.

On July 29th, I placed SO Number 374422 - Web Ref 134674 with your company.

As of today, August 12, 2005, it has been two weeks since I placed my order.

After leaving two unreturned telephone messages, I finally contacted someone yesterday named Mike or Michael who stated that my order shipped on August 1. He was unable to tell me if the order shipped via UPS or USPS, he was unable to tell me to what address the order was shipped, and he was unable to provide any tracking information further than, “If the order was less than two pounds, it would probably go USPS, otherwise, it would go UPS.”

At this point, I am quite frustrated.

I sent an inquiry regarding my order on July 29 via email. I never received a reply. Very unprofessional.

I called on August 8 and left a message on the voicemail in your shipping department. My message was never returned. Very unprofessional.

I called on August 9 and spoke with a man who claimed your “system was down,” and said he would ask the shipping department to contact me regarding my order. My message was never returned. Very unprofessional.

I called on August 11 and left a message with your shipping department. As stated above, I was informed that the order shipped, but the person with whom I spoke was unable to provide the shipping address or the shipping method or tracking number. Again, very unprofessional.

At this point, I am very disappointed.

Please update me on the status of my order once and for all. I am tired of waiting for an item that I ordered 14 days ago. If it has not shipped, please ship it overnight at your expense for arrival at the earliest possible time.

Thank you,

Mike < >

So, let’s hope they get their act together and get me my order. The product is for AD Radio, and is holding us up.

Bad company—– bad, bad company! No money for you!

Mike