I needed a hard drive and I had my Office Depot $100 gift card for complaining that the monitors they sold me as “in stock” were actually out of stock. I decided to use it on a hard drive for a computer I’m building as the encoder for AD Radio.
So, I found a drive — a Maxtor 160gb for $110. Not the best price, but hey, it worked out to $16 after gift card/tax.
I placed the order on Friday, along with my free boombox from a promotion the were running. I received the boombox on Monday, but no hard drive.
I check the online status, and it turns out it wasn’t shipped. Why? Who knows.
I call Office Depot. I speak with a lady who says that the item was backordered (I was NOT told this). She said the hard drive order had been cancelled. She was willing to take my order again.
The problem? I ordered Friday. It came with free 3 day shipping. The third day is tomorrow.
Now, I just want my hard drive, but I’m not waiting until next week to get it. So, after being transferred to a supervisor (Matt was his name), I was told that my drive would be delivered on Thursday.
It was a good thing I kept the number to my gift card– I through the card out once the order had been placed.
Let me just take a moment to remind you:
Office Depot cancelled my order several months ago because the item was not in stock, without so much as a notification email. To make up for their incompetence, they gave me a $100 gift card.
Office Depot cancelled the order on which I used the $100 gift card that was to make up for their incompetence without so much as a notification email. If I didn’t catch it, the order would not have been replaced.
Lesson learned (not for me, I learned it a long time ago): Office Depot is a terrible company.