This is a public service to people who have canceled their Snapfish.com accounts in the past. I have just discovered that Snapfish does not really cancel user accounts when a user requests it.

How do I know? Easy. I cancelled my Snapfish.com account last October due to their incompetence in packaging and poor choice of shipping methods. Today, I get an email telling me that my credit card that Snapfish.com has on file has expired.

Here’s what Snapfish does if you cancel your account. Let’s say this was your email address:

me@mydomain.com

If you call and cancel, Snapfish.com would send all email destined to your account to:

cancel.me@mydomain.com

That’s right, utilizing their security-through-obscurity policy, Snapfish’s idea of cancelling a site involves simply adding “cancel.” to the beginning of your email address.

I went to the Snapfish, logged in with the “cancel.” email, and there was all my photos, order history, credit card information, etc.

Maybe I’ll call and complain. Oh wait– they have no public phone number.

This shows once again why Snapfish.com sucks. I’ll be checking into my state’s data retention laws, and if Snapfish is in violation, they’ll be hearing from me.

Mike