Snapfish.com Doesn’t Really Cancel Accounts
This is a public service to people who have canceled their Snapfish.com accounts in the past. I have just discovered that Snapfish does not really cancel user accounts when a user requests it.
How do I know? Easy. I cancelled my Snapfish.com account last October due to their incompetence in packaging and poor choice of shipping methods. Today, I get an email telling me that my credit card that Snapfish.com has on file has expired.
Here’s what Snapfish does if you cancel your account. Let’s say this was your email address:
me@mydomain.com
If you call and cancel, Snapfish.com would send all email destined to your account to:
cancel.me@mydomain.com
That’s right, utilizing their security-through-obscurity policy, Snapfish’s idea of cancelling a site involves simply adding “cancel.” to the beginning of your email address.
I went to the Snapfish, logged in with the “cancel.” email, and there was all my photos, order history, credit card information, etc.
Maybe I’ll call and complain. Oh wait– they have no public phone number.
This shows once again why Snapfish.com sucks. I’ll be checking into my state’s data retention laws, and if Snapfish is in violation, they’ll be hearing from me.
Mike
February 26th, 2007 at 1:13 pm
If you think you had problems with Snapfish.com, listen to my story.
My classmates set up a group site with photos from our high school reunion. After about a month, Snapfish.com sent me an E-mail and asked if I wanted to send a follow-up message to the people I had previously invited to join snapfish who had not yet joined (which you have to do to view the pictures). They provided a comments box (just like this one) to insert my comments to my friends and classmates.
Snapfish.com then proceeded to override my comments and sent a promotional letter to my entire list of friends and classmates using my signature.
I immediately contacted the company to find out what was going on. At first they stonewalled my requests for an explanation, then said they would take it under advisement.
Apparently Snapfish uses information it gathers for its own marketing purposes and has no problem with unethical behavior (such as signing my name to the E-mail.) When I learned that the company had recently been acquired by Hewlett Packard, that made more sense. If you have not been following the story, HP is under legal and SEC investigation for spying on their own employees and their CEO was forced to resign.
People need to know exactly what kind of company Snapfish.com is and how unresponsive they are to complaints.
July 23rd, 2008 at 3:45 pm
Looks like snapfish.com is bad from every angle. Two years ago I used them for my son’s birth announcements and they messed up the order not once, but twice. I swore I would never use them again. Well, 2 years later I was looking for a very specific type of photo card for his birthday invitation and they were the only service that had what I was looking for. I decided to give them another chance. Well, after multiple emails to them and a call to customer service, in India, I don’t have my order and it is dayssss beyond the delivery date. They were supposed to be shipped in 1-2 days and 9 days later they are still “in process”. This is an invitation to a party, so obviously very time sensitive. I just sent an email to everyone about the party! I will NEVER, EVER use them again.