7/11/2008

As American as Baseball and Balut Pie

Filed under: — Mike @ 8:09 pm

Major League Baseball had this promotion wherein if you voted in the All-star game final vote, you would receive MLB.TV for free for seven days. MLB.TV allows you to watch pretty much every game, with the exception of games blocked by blackout restrictions.

So I voted the maximum number of times, even though their system didn’t tell me when I hit the limit. I counted, though– I voted 50+ times, and 25 was the max. I voted for Jermain Dye, who deserved to win but was bested by some freaking rookie.

Anyway, I received my email for the week-long MLB.TV promotion, and it had a link to click to activate the promotion. I clicked the link, and the page read: The redemption code you provided has already been used. Please verify and try again.

Odd. That was the first time I clicked the link. I tried playing the game, and it wouldn’t work. It was asking me to start a paid subscription.

So, then I thought that maybe the problem was that the email address I used was a disposable-type address (allstarvoting@mydomain.com), but my account was my generic info@mydomain.com. I created a new account for the allstarvoting address, clicked the link again, and tried to play the White Sox game. Nope, no go.

I tracked down the support phone number, buried in the website, and gave them a call. I held for 30 minutes before my call was answered. I knew they were getting slammed over this promotion.

Now, here’s the part that inspired the title. We all have heard the cliché. It’s as American as baseball and apple pie. Well, apparently the MLB needs a reminder of that phrase.

I would be lying if I said I wasn’t disappointed to find out that MLB has outsourced their customer service, but I would also be lying if I said I was surprised. It’s got to be hard to make ends meet for the MLB. They only make what… $25 minimum for a nosebleed seat at a taxpayer-subsidised stadium? They only charge what… $5 for a bottle of water, $6 for nachos, and $7 for a beer. I can see how they can’t afford to pay minimum-wage Americans to answer their phones, particularly when you consider the notoriously low salaries of the massively underpaid players.

Sarcasm, obviously. My meter is off the charts.

I mean, come on– the people whose organization consists of the American League and the National League certainly can’t be expected to employ Americans in the nation of America.

I ended up getting nowhere in my call, being told that I would have to check every 30 minutes to see if the video started working, or as an alternative I could check back in 24 hours. Good solution.

As the call wrapped up, I asked the guy to whom I was speaking where he was located. He hesitated, and reluctantly stated “the Philippines.”

Yeah. The MLB: As American as baseball and balut pie.

What a shame, what a shame. I’ll never, ever pay for MLB.TV so long as their call center is outside America. Hell, Canada would even be acceptable to me. But the Philippines?

I. Don’t. Think. So.

4 Responses to “As American as Baseball and Balut Pie”

  1. Eeyore Says:

    A sad sad and sadly believable tale.

  2. Mike Says:

    Indeed!

    Hey Eeyore, I know you’re into predictions this season.

    What are your odds on a CHW vs. CHC world series this year…?

    Man, that would be great…! If there’s one thing I like better than the Sox winning, it’s the Cubs losing… heh!

    :)

    Mike

  3. nemov Says:

    That would be a great series. We’ll probably end up with the Rays vs. the Marlins though. The battle of the low payrolls.

  4. Mike Says:

    Hey, as long as it’s not the Yankees or Boston making it to the series, I’ll be happy…!

    :)

    Mike

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