Yep, Samsung still sucks.
I finally got the replacement for my printer. For those of you keeping score at home, it has been 46 DAYS since I first contacted Samsung about my printer problem.
The printer that arrived to replace my MINT condition, 5-month old printer is cosmetically junk. It is NOWHERE NEAR the condition of the printer I sent in for repair.
My printer sits on top of a filing cabinet in a locked room where nobody– not even my cats– are allowed to go. There are NO opportunities for damage, scrapes, scuffs, or discoloration. I had only filled the paper tray ONCE ever. The printer I sent in, with the exception that it wouldn’t print, was FLAWLESS.
I count at least 15 scratches on the fake carbon fiber top on the printer they sent me. On the handle on the front, more scratches, but these were accompanied by a stranger’s finger prints! The paper tray also has obvious scratches that they (poorly) attempted to buff out.
Come on Samsung, it has been 46 days since I initiated this. You can’t possibly expect me to be satisfied with a scuffed up dirty printer.
This is insanity.
That is all.