I have been a Musician’s Friend customer for a loooooong time. I have bought many guitars and other music equipment from them and their sister companies. They are, however, on the verge of losing my business to their competent competitors like Sweetwater or American Musical.
The reasons are simple:
1. On October 28, Musician’s Friend started spamming me. I did NOT sign up for their email list. When I received the email, I immediately used their form to remove myself from their email list, even though their form showed that I was subscribed to NONE of their email lists.
They told me it would be 10 days for removal. It has been 21 days.
Hey, jerks! Stop spamming me. I don’t give a crap that you want to promote your Cyber Monday sales. I DID NOT ASK FOR THE EMAIL.
2. 14 months ago– in September 2012– I notified Musician’s Friend that an item they were selling was SIGNIFICANTLY DIFFERENT than the photos of the item, the description of the item, and the exact item I had ordered in the past. They credited me for the item, but…
THE INCORRECT DESCRIPTION AND PHOTO IS STILL UP, 14 MONTHS LATER.
Not only does it appear that Musician’s Friend is intentionally misrepresenting this product (a.k.a. scamming their customers), but they had the nerve to raise the price!
Anyway, Musician’s Friend is on the verge of losing my business. I plan on buying a guitar by the end of the year, and Sweetwater will likely get my business. I plan on buying some pedals that Sweetwater doesn’t sell, so it looks like American Musical will get those orders. Oh yeah, and I need strings. I have 15 guitars, so I buy in bulk. Luckily everyone sells strings.
Hey Musician’s Friend– are you getting this? YOU ARE RISKING MY FUTURE BUSINESS BECAUSE YOU ARE SPAMMING ME AGAINST MY WISHES, FAILING TO HONOR YOUR REMOVAL REQUESTS, AND SELLING ITEMS YOU KNOW ARE SIGNIFICANTLY DIFFERENT THAN YOUR DESCRIPTION.
Fix this. Now.
That is all.